Responsible gambling

At Gateway Casinos Thunder Bay, responsible gaming is a top priority to ensure that our patrons enjoy their experience while maintaining control over their bets. We understand the importance of responsible gaming practices and are committed to supporting players who may need assistance.

To promote a safe and enjoyable environment for all visitors, we provide various tools and resources:

OLG's Self-Exclusion Program: This allows individuals to voluntarily exclude themselves from casino activities for periods ranging from 6 months to several years or longer. Players can request self-exclusion by filling out a form at the casino.
Gaming Staff Support: Our staff is trained to provide assistance and guidance on responsible gaming practices. They can help patrons set limits, take breaks, and access support services if needed.

We also encourage our players to take control of their bets and stay within budget. This includes:

Setting a budget before playing and sticking to it.
Understanding the odds and risks involved in each game.
Taking regular breaks to rest and recharge.
Not chasing losses, as this can lead to impulsive decisions.

If you or someone you know is struggling with problem gaming, we recommend visiting our information desk for more details on support services available:

Ontario Problem Gambling Helpline
Support Organizations: Printed materials are available throughout the casino with resources and helpline numbers for help.
Online Resources.

Remember, responsible gaming is a community effort. We're committed to creating an environment that supports players in enjoying their time while maintaining control over their bets.